We aim to complete every roofing job to a high standard. If something is not right, we want to hear from you promptly so we can put it right.
Please raise any concern first with the person who handled your job or quotation. You can call us on 01622 611 499 (Maidstone) or 01892 300 404 (Tunbridge Wells), WhatsApp us, or email info@proguardroofingspecialists.co.uk. Please include your name, address, contact details and a clear description of the issue, with photographs where helpful.
We aim to acknowledge complaints within two working days and to investigate and respond fully as quickly as reasonably possible. Where a site visit is needed, we will arrange this with you.
If you remain dissatisfied after our response, please write to the company director at Pro Guard Roofing Specialists Ltd, Maidstone House, King Street, Maidstone, Kent, ME15 6JQ, or email info@proguardroofingspecialists.co.uk marked for the attention of the director. We will review the matter and provide a final written response.
This procedure does not affect your statutory rights as a consumer.
Pro Guard Roofing Specialists Ltd, company number 16026198. Registered in England and Wales. Registered Office: Maidstone House, King Street, Maidstone, Kent, ME15 6JQ.